
Frequently Asked Questions
Commonly asked questions about vehicle titling and registration
in Austin TX and Travis County.
General
> Can I make an appointment?
We are walk-in only and not able to take appointments.
We strive for the best possible customer experience with a friendly staff and modern waitlist system that allows you to check-in upon arrival and wait in the comfort of your vehicle until you received a text message letting you know that our clerks are ready to serve you. There is no need to arrive prior to 9am as we have sufficient staff to see all customers during business hours with minimal wait times.
We are open Monday through Friday, 9am to 3pm. We close at 3pm sharp and cannot accept customers after this time.
> What is the best time to visit to avoid a long wait?
We recommend mid-week - Tuesday through Thursday and mid-morning - 10am through 11am. Try to avoid the morning, lunch and closing rush. We always the shortest wait times in Travis County and we aim to have customers seen in 30 minutes or less. We cannot guarantee an expected wait time as we are walk-in only and certain transaction take longer than others.
We are open Monday through Friday, 9am to 3pm. There is no need to arrive prior to 9am as we have sufficient staff to see all customers during business hours. We close at 3pm sharp and cannot accept customers after this time.
> What forms of payment do you accept?
We accept:
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Cash
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Check - checks will be made out to "Travis County Tax Office".
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Credit card or debit card - there is a $3 fee for transactions up to $100 dollars and a 3% fee on transactions $100 or more.
> What forms of ID are valid?
State law requires you bring one of the following types of photo identification:
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Driver’s license or state identification certification from a U.S. state or territory
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U.S. or foreign passport
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U.S. military identification
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North Atlantic Treaty Organization (NATO) identification or identification issued under a U.S. Status of Forces Agreement
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U.S. Department of Homeland Security identification
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U.S. Citizenship and Immigration Services documentation
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U.S. Department of State identification
> Can I title or register a vehicle on behalf of someone else?
Frequently asked as "Can I title or register a vehicle for my spouse?" or "Can someone else transfer a title on my behalf?"
Yes. With a signed Limited Power Of Attorney Form VTR-271. A limited power of attorney gives someone else the power to act on behalf of another individual for a very limited purpose, such as transferring a motor vehicle. You must also include a copy of the Grantor's government-issued photo ID.
In the case of registration renewal you can process the transaction for another party as long as you share the same last name or address.